Communication
Every conversation. One simple inbox.
Keep texts, emails, and portal messages together in one place. Every reply stays in the same conversation, so your team always has the full picture without jumping between apps.
The reminders you'd forget to send
Class cancelled, room changed, payment due, card about to expire, trial tomorrow. FrontRow sends these on its own, once per person per channel.
Schedule changes
Move or cancel a session and the families in it are told by text and email.
Money
Payment due, payment failed and card expiring, sent before the front desk has to chase.
Trials
A reminder the day before, then the follow-up track once they've been.
Texting that works both ways
Text and email for each family sit in one thread. When a parent replies to an email, it lands back in that thread instead of a shared inbox nobody checks.
- Assign a thread to someone and mark it open or closed
- Choose which guardian gets a message when parents live apart
- Leads get threads too, from first enquiry to enrolled
- Your studio gets its own number, with carrier registration tracked to approval
Coaches can message their own team
Teachers and coaches can reach the families in their classes from their phone, and nobody else. Limits per hour and per family stop a well-meaning coach from texting the whole studio at 10pm.
- Every message lands in the same family thread the office sees
- Blasts to a class or squad show the recipient count before sending
- Templates fill in names, classes, times and balances
Texting rules, handled
Text message rules are where small studios get into real trouble. FrontRow enforces them on every send.
- Consent is tracked per channel and checked every time a message goes out
- Quiet hours hold automated texts until morning
- Reply STOP is added to marketing texts for you
- Bounced and complaining addresses are suppressed automatically
- A public unsubscribe page that works without signing in
- Curly quotes are straightened so a text doesn't split into extra billed segments
See what got through
The communication report shows every month by channel: sent, delivered, failed, blocked for consent, replies and opt-outs. When a parent says they never got the message, you can check.
Common questions
Do we get our own phone number?
Yes. Each studio gets a number, and the carrier registration that business texting needs is tracked in FrontRow so you can see where it stands.
Can parents reply to an email and have it reach the right place?
Yes. Email replies are routed back into the thread they came from, so email works like a conversation instead of a broadcast.
What stops us texting someone who opted out?
Consent is checked at send time for each channel. Blasts skip anyone who hasn't agreed, and the report shows how many were held back.
Can Scout help write messages?
Yes. Draft with Scout sits in the message, campaign and check-in composers on the Pro plan and up. You always edit and send it yourself.
Get started today
A simpler, stronger studio starts here.
Set up your rooms, your season and your tuition, and see what the first billing run would do before a single family moves across.
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