Manage a class waitlist

See who's waiting for a full class, offer open spots, and choose whether offers go out automatically.

Classes and enrollment2 min read

When a class is full, new students join its waitlist in order. When a spot opens, you offer it to the next family, and they accept or decline online. You can send offers yourself or let FrontRow send them automatically.

How students join a waitlist#

  • Online: on your registration page, full classes say "Waitlist: spots full" and families can select Join waitlist.
  • At the front desk: when you enroll a student in a full class, they go on the waitlist instead. See Enroll a student.

See a class's waitlist#

  1. Open Classes in the menu and open the class.
  2. Choose the Roster tab.
  3. The Waitlist card lists everyone in order, with their status: Waiting, Offered, Accepted, Declined, Expired or Removed.

To see every student waiting for any class, open Students, select More Filters and tick On a waitlist.

Offer a spot#

  1. In the Waitlist card, select Offer spot next to the student.
  2. Set Hours to accept, how long the family has to answer (48 hours to start with, up to 14 days).
  3. Leave Email and text them the offer ticked so they hear about it right away.
  4. Select Send offer.

The family gets a link to accept. If they don't answer in time, the offer lapses.

What the family sees#

The link opens a Waitlist offer page that says a spot opened for their child. It shows the class, when it meets, the price and anything due today, and when the hold expires. They select Accept spot or Decline.

  • If they accept, the student is enrolled in the class.
  • If they decline or the time runs out, the spot goes to the next family on the waitlist.

Change the order or remove someone#

Open the menu next to a student on the waitlist, then:

  • Choose Move up or Move down to change their place in the list.
  • Choose Remove from waitlist, then Remove, to take them off. Everyone behind them moves up one place.

Send offers automatically#

  1. Open Studio settings with the gear icon in the top bar.
  2. Choose the Registration tab and find Waitlist offers.
  3. Switch on Offer open seats automatically.
  4. Set the Offer window (hours), how long a family has to accept (1 to 168 hours).
  5. Choose how offers are sent: Email, Text message or both.
  6. To leave some classes out, pick them under Classes to skip. You offer their seats by hand.
  7. Save your changes in the bar at the bottom.

Now, whenever a seat opens (for example when a student withdraws), the next family on the waitlist gets an offer without you lifting a finger. With this off, staff send each offer from the class's waitlist.

Who can do this#

Owners, admins and front desk staff can offer spots, reorder and remove students. Only owners and admins can turn automatic offers on or off.

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